FAQs
WOW VIR is a premium e-commerce app and website that connects you to nearby stores offering discounted prices on flowers, cakes, perfumes, chocolates, and more. With WOW VIR, you can conveniently place online orders for delivery within 30–60 minutes.
WOW VIR partners with top local shops to bring you high-quality products at affordable prices. Simply browse through the app or website, select your desired items, and place an order. Your order will be prepared and delivered to your chosen location.
Placing an order is easy:
Open the WOW VIR app or website.
Enter your delivery location.
Browse nearby stores and categories (e.g., flowers, cakes, perfumes).
Select your desired items and checkout as a guest or logged-in user.
Enjoy fast delivery to your location!
Yes! To place an order for someone else:
Enter the recipient’s Google location.
Select a store based on the delivery area.
Choose products from the category you wish to send.
Place the order and track its delivery.
Absolutely! During checkout, select "Schedule My Delivery" and choose your preferred date and time using the in-app calendar.
Yes, tracking is simple:
Log in to your WOW VIR account.
Go to the MY ORDERS section to view and track your order status.
Most orders are delivered within 30–60 minutes. For special products like designer cakes or custom flower bouquets, additional preparation time is required. Check the estimated delivery time on the product page.
If you’ve received the wrong product, email us at [email protected] immediately. Our team will resolve the issue promptly.
You can reach our customer support team by emailing [email protected] for assistance with any issues or queries.
Currently, our system does not support multiple delivery dates for a single order. You can place separate orders for each date.
Yes, WOW VIR allows you to save multiple addresses for convenient checkout. Add your home, office, or recipient’s address to your profile.
Yes! During checkout, select "Store Pickup," and choose your desired date and time. Your order will be ready when you arrive.
Currently, our system supports orders from one store or category at a time. To order from multiple stores or categories, complete your first order and place a separate one.
Yes, WOW VIR’s mobile app is available for download on:
Apple App Store
Google Play Store
Huawei AppGallery
WOW VIR accepts credit and debit card payments for secure transactions.
Yes, we currently deliver within Dubai and are expanding our services to cover all of the UAE.
Yes, for large orders, email us at [email protected]. Our team will assist you with bulk pricing and arrangements.
Yes, add special occasions like birthdays or anniversaries to the WOW VIR app. Receive timely notifications to plan gifts like flowers, cakes, and chocolates.
Refunds typically take 7–15 business days to reflect in your bank account, depending on your bank’s policies.
If you see this message, it means we’re still expanding our network in your area. Keep checking back as we regularly add new stores.
Yes, WOW VIR’s smart search feature allows you to browse products by store or category, ensuring a seamless shopping experience.
