Faqs

For immediate assistance, please email our customer support team directly at [email protected]. We'll promptly address your concerns and take the necessary steps to resolve the issue

The customer contacted us at the email address [email protected]

Our app usually suggests shops based on your delivery location, whether it's your current location or the recipient's. However, in some cases, we might not yet have partnered with shops Near your chosen delivery area. If you see a message saying there are no shops available,

Please know that we're actively expanding our network and adding more partner shops in every location. We appreciate your patience while we work on it

It typically takes 7 to 15 business days for the refund to reach your bank account, depending on your bank's processing time

Don't worry if you haven't placed your order yet! You can still return to the previous pages, select the product from the same vendor, and complete your checkout

If you have already placed the order, you have to make a new order 

Yes, the Customer can track their order from the MY ORDER section.

Unfortunately, our system currently doesn't allow selecting different dates for items within a single order. However, we're actively working on improving this functionality and it will be available in future updates

Absolutely! Customers can add multiple addresses for the delivery, the customer has to select the saved address and the Google location at the time of selecting the category. 

Most of our orders will be delivered in 30-60 minutes. However, special products like designer cakes and customized items may take additional time to prepare. You can check the estimated preparation time for each product on its detail page

Absolutely! You can place an order as a guest, but to unlock exclusive discounts and other benefits, Wowvir recommends creating an account.