At WOW VIR, we are committed to ensuring a seamless shopping experience for our customers. Our Return and Exchange Policy outlines the guidelines and procedures for returning or exchanging products purchased via our website or mobile app.

1. Eligibility for Returns and Exchanges

·         Products must be returned or exchanged within 7 days of delivery.

·         The item must be unused, in its original packaging (if applicable), and in resalable condition.

·         Certain products, including perishable items (e.g., flowers, cakes, chocolates) and personalized gifts, are non-returnable unless they are damaged or defective upon arrival.

·         Proof of purchase (e.g., order number, receipt) must be provided to initiate a return or exchange.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

·         Perishable goods (e.g., flowers, cakes, chocolates).

·         Personalized or custom-made products.

·         Items marked as Final Sale.

·         Gift cards or vouchers.

3. Damaged or Defective Products

·         If you receive a damaged, defective, or incorrect item, please contact our Customer Support Team within 24 hours of delivery.

·         Provide clear photos of the product, packaging, and delivery receipt.

·         Upon verification, we will arrange for a replacement or refund as per your preference.

4. Partial Refunds for Damaged Packaging

·         Products with damaged packaging but in unused condition may qualify for a partial refund, depending on the extent of the damage.

5. Return & Exchange Process

1.       Initiate a Request: Contact our Customer Support Team via email or via the WOW VIR app.

2.       Verification: Provide your order number and reason for return/exchange along with supporting images (if applicable).

3.       Approval: Once approved, you will receive return instructions.

4.       Return Pickup: Depending on your location, we may arrange a pickup or request you to send the product to our nearest fulfillment center.

5.       Processing: Refunds or exchanges will be processed within 7-10 business days after receiving the returned product.

6. Refund Policy

·         Refunds will be issued to the original payment method used during the purchase.

·         Processing time may vary depending on your bank or payment gateway.

·         Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

7. Exchange Policy

·         Exchanges are subject to product availability.

·         If the requested product is unavailable, a refund or store credit will be issued.

·         Any price difference between exchanged products must be settled before dispatch.

·         Exchange Priority for Popular Products:

o    Exchanges for high-demand items will be prioritized to ensure quick replacements, subject to availability.

8. Cancellation Policy

·         Orders can be canceled within 1 hour of placing them.

·         Once an order is processed or shipped, it cannot be canceled.

9. Satisfaction Guarantee

If you're unsatisfied with your purchase for any reason not covered under the return policy, reach out to us—we’ll do our best to make things right.

10. Contact Us

For assistance with returns, exchanges, or cancellations, reach out to our Customer Support Team via:

·         Email: [email protected]

·         Phone: +971 56 455 3974

11. Final Note

At WOW VIR, customer satisfaction is our priority. If you face any issues, please don't hesitate to contact us—we're here to help make your experience exceptional!

 Thank you for choosing WOW VIR. Happy Shopping! 🎁